Confidentiality and Privacy Policy

Chance Partnership

This policy explains how Chance Partnership handles confidentiality, personal data, and safeguarding responsibilities when providing player care services across sport and physical activity settings.

It reflects UK data protection law, recognised safeguarding principles in sport, and the duty of care expected of organisations working with children, young people and vulnerable adults. Safeguarding and data protection are core parts of how we work.

By accessing this website, submitting an enquiry, or engaging with Chance Partnership, you agree to this policy.

1. Core Commitments

Chance Partnership is committed to:

  • Respecting confidentiality

  • Safeguarding children, young people and vulnerable adults

  • Handling personal data lawfully, fairly and transparently

  • Complying with UK data protection laws

  • Upholding duty of care expectations aligned with good safeguarding practice in sport

Safeguarding and confidentiality are integral to how we operate.

2. Safeguarding in Sport

Safeguarding in sport means protecting children and young people from harm, abuse and neglect, and promoting their wellbeing and welfare. All organisations and individuals working in sport share responsibility for keeping participants safe.

Chance Partnership acknowledges this shared responsibility and acts in line with established safeguarding principles, including:

  • Protecting people from harm and abuse

  • Taking concerns seriously and responding appropriately

  • Understanding reporting obligations

  • Working with other agencies when required

This includes responding with care and proportionate action where there are concerns about a person’s safety or welfare.

3. Confidentiality Commitment

Information shared with Chance Partnership through enquiries, calls, or engagement is treated as confidential.

Confidentiality applies regardless of:

  • How contact is made

  • Whether engagement is direct or via a third party (agent, club, parent or guardian)

  • Whether the contact is paid or unpaid

Confidentiality is owed to the individual receiving support. Where the person is a minor, confidentiality is balanced with safeguarding obligations and legal duties.

4. Ownership of Confidentiality

Where an enquiry or engagement has been referred by a third party:

  • No automatic right to information or updates is granted

  • Referral, payment or facilitation does not override confidentiality

  • Information is only shared where consent is given, or where disclosure is required by law or for safeguarding purposes

Chance Partnership acts independently and in the best interests of the person supported.

5. When Confidentiality May Be Limited

Confidentiality is not absolute.

Information may be shared without consent where, in professional judgement:

  • There is concern a child, young person or vulnerable adult is at risk of harm

  • There is risk of serious harm to the person or others

  • Disclosure is required by law, regulation or court order

  • Disclosure is necessary to fulfil safeguarding duties

Where possible and appropriate, we will inform the individual before disclosure.

6. Work With Minors and Adult Safeguarding

For people under 18 or adults at risk:

  • Parental or guardian consent may be required for engagement

  • Safeguarding procedures always take priority

  • Confidentiality may be limited when required to protect safety and wellbeing

Chance Partnership follows guidance used by sports organisations to protect children and young people and works with relevant statutory agencies where necessary.

7. Personal Data Collected

We may collect and process personal data including:

  • Name and contact details

  • Role or relationship to the supported person

  • Information shared during enquiries or engagement

  • Communication, scheduling and administrative notes

  • Records created for professional or safeguarding purposes

Some data may be sensitive (special category data) and handled with additional protection.

8. Lawful Basis for Data Processing

Personal data is processed under the UK GDPR and the Data Protection Act 2018. Lawful bases may include:

  • Consent

  • Legal obligation

  • Legitimate interests

  • Vital interests (for safeguarding)

The lawful basis will depend on the context of the engagement.

9. Use and Sharing of Information

Data is used only to:

  • Respond to enquiries

  • Deliver player care services

  • Fulfil safeguarding duties

  • Meet legal and regulatory obligations

Data is not shared for marketing purposes.

Information is only shared with third parties where:

  • Consent has been given

  • Required for safeguarding

  • Required by law

Sharing will always be limited to what is necessary and proportionate.

10. Data Security and Storage

Personal data is stored securely with appropriate technical and organisational measures.

Access is limited to authorised personnel only.

Data is retained only as long as necessary to fulfil professional, safeguarding and legal obligations.

11. Rights of Individuals

Individuals have rights under data protection law including:

  • The right to access personal data

  • The right to request correction

  • The right to request deletion in some circumstances

  • The right to restrict or object to processing

  • The right to complain to the Information Commissioner’s Office

Rights may be limited where safeguarding obligations apply.

12. No Obligation to Report to Third Parties

Chance Partnership does not provide reports, updates or assessments to agents, clubs, parents, or other third parties unless explicitly agreed in writing or required by law.

13. Emergency and Crisis

Chance Partnership is not an emergency or crisis service.

If there is immediate risk of harm, individuals should contact emergency services or an appropriate crisis support provider.

14. Changes to This Policy

This policy may be updated from time to time. Continued engagement after changes constitutes acceptance of the updated policy.

15. Governing Law

This Policy is governed by and interpreted in accordance with the laws of England and Wales.

Final Note

This Policy is intended to provide confidence and clarity about how personal information and safeguarding concerns are handled within Chance Partnership. It is aligned with good practice standards for sport and data protection, and supports the welfare and dignity of every individual engaged.